FAQ’s

Here are some of our frequently asked questions. If there are any other questions you have that we have not answered, related to Genealogical Research or tracing your Scottish Family Tree, then please do not hesitate to contact us – we are happy to help: Contact Us

Q. How far back will you get within the period allocated to the Standard Search?

A. This is perhaps the most frequent question we are asked, and it is also the hardest to answer.

It is impossible to predict how much progress will be made in any particular investigation. Each case is unique, with different sets of problems.

Much depends on factors such as surname, religion, illegitimacy, occupation, parish and so on. The best we can do is give an estimate based on experience.

Under normal circumstances we would expect to get back to 1780’s from, say, a 1910 birth certificate within the time allocated to the Standard Search.

Q. What happens if you fail to make progress?

A. If, in the early stages of the search, it becomes obvious that no progress will be made, then we simply abort the investigation, and charge you only for work done up to that point . Quite simply we don’t want to spend our time wasting your money.

Q. Is it possible to continue with the investigation after receiving the results from the initial investigation?

A. Yes. At the end of each report a number of suggestions for further research are given. An honest and frank assessment will be provided. We also keep copies of all reports to enable us to re-open each case where necessary.

It is in our interest to provide quality reports as most of our income is generated by customers returning for more work.

Q. In what form are the results presented?

A. The results of a Standard Search come in the form of a simple typed report. No frills. The report will be a step by step account of the entire investigation, including all the information extracted from Certificates, Census Returns, Old Parish Records, etc., along with all relevant reference numbers.

The finished report is supplied with an attractive wallet, along with a family tree chart.

Q. How do I pay?

A. Simply fill in the on-line Order Form. Payment can be made by credit card or by cheque and will be arranged after your initial enquiry. (If paying by cheque we would require a deposit of £75).

Q. Can you undertake searches for tracking living relatives?

A. Yes, though this is far more complicated. We would need to see specific details before an adequate assessment could be given.

Q. What are your Terms and Conditions?

A. Our full terms and conditions are available to view, print and download.

Q. What if I have another Question?

A. Just ask us! Click here to contact us.